Frequently Asked Questions

Can I enrol with a doctor?

Yes, we are taking new patients. You and your whānau can enrol online or come into the practice. See our GP's profiles here.

When do I get my test results?

If you are on our patient portal MyIndici your test results will be available as soon as your doctor has checked them. Hundreds of results come in every day, all individually checked and filed by a GP. Part of the process of checking your result is deciding the next step. Your GP makes this decision and then actions it.

 

Sometimes it will be a phone call from a nurse, sometimes you may need to come back for further investigations, and sometimes it may be a text saying everything is as expected. We ask that you wait until this process has been completed before contacting us for results as results may take a few days to be processed. We have a special process for managing Urgent and Abnormal results so don't worry if you haven't heard from us. If it's important or urgent, you will hear from us.

Why is my GP not always ready to see me on time?

GP's are very aware of their time and do their best to keep to appointment times. Each patient has different needs, sometimes you may only need a few minutes with the doctor and sometimes a little longer than your appointment time. Each appointment is a case-by-case scenario giving each patient the attention they need and it can be difficult to know how long this will take, especially if the doctors have to look after someone urgently or liaise with the hospital before they can see you.

Rest assured, one day it may be you who needs the extra time we will give you. Please let our receptionists know if you are concerned about the amount of time you have been waiting.

What if I need to cancel an appointment?

We understand that life can be unpredictable sometimes and you may need to change or cancel your appointment. We ask that you cancel as soon as you become aware that you are unable to make your appointment, in order to allow the opportunity for others to take your appointment slot.

 

Payment terms

Our policy is that payment is expected at the time of your consultation unless other arrangements have been made.

 

Do I always have to see the same doctor?

We encourage people to get to know one doctor but for convenience, you are welcome to see any of the doctors or nurses who are available. We recommend for continuity of your care that if you have an ongoing condition that you see your usual doctor where practical

 

Can a doctor see me at home?

Yes, it is possible for a doctor to make a home visit, but only if you are very unwell and cannot make it to the surgery. We cannot always visit urgently. Additional charges will apply.

 

Who do I see when my doctor is away?

If your regular doctor is away or unavailable you can see any of our doctors. If you are not sure who you should see, our practice nurses will be happy to advise you.